NODAL OFFICE RELATED:-
1. End to End Process Audit & Map-gap analysis with case closures.
2. Process re-engineering.
3. Recommending new processes
4. Platinum, Gold &Corporate high profile customer relationship calling, proactively saving complaints from root and feedback sharing.
5. HOD preference problem analysis.
6. Support to Regulatory Team for DOT complaint letters.
7. Support to Legal Team for Consumer cases/letters.
8. Responsibility for Core complaints.
9. Responsibility for Media, Govt Official complaints.
CORPORATE AFFAIRS RELATED:-
1. Business Process re-engineering.
2. Analysis of All kinds of frauds involving financial and non-financial aspects with resolutions thereof.
3. ...
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