Personal Information
Organization / Workplace
Gurgaon, India India
Occupation
Director - Process, Automation, Audit, Quality & WFM Operations at Fareportal
Industry
Finance / Banking / Insurance
Website
http://www.keells.comAbout
Business Leader and Intrapreneur with specialization in Strategy , Planning , Operations, Change Management, Business Improvement, Governance and Work Force Management. Specialization in Contact Center Management, Process Improvement, Operations Excellence, Business Planning, P&L Management, Customer Experience Advocacy and Developing People Leadership.
Extensive and Rich mix of 18 years’ experience in Services Operations, Regulatory and Compliance Governance across Banking, Financial Services, Travel and Telecom Industry. Business Leadership and P&L Management of over 800+ FTE with over 12 Million USD in revenue. Diversely experienced from start up to work out, turnaround and rapid grow.
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