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Kolkata Area, India India

Sales |Service Innovation| Program Management | Collxn| Retail Business Operation|CLM |-SME Actively Looking for Job.

Telecom / Mobile

A professional with more than 19 years of experience in BFSI and Telecom space, predominantly in customer servicing and customer life cycle management at progressively responsible positions. In my erstwhile capacity in the Senior Management with key telco operators , have the unique task of Managing the Customer Life cycle for postpaid customers, startegise on generating incremental revenue from these customers and finally build a plan to enhance the service experience from pre- on boarding to post exit Work experience spread across various facets of business, Sales , Operations, Customer Service, key account management , Sales, Retail shop experience, Collection , churn , Re- connecti...