Business Critical Account Manager - BCAM:
A Business Critical Account Manager (BCAM) serves as the single point of contact to manage a customers鈥� Business Critical Support experience. The BCAM is not a technical resource, but rather a business manager that is responsible for coordinating the delivery of all BCS services to a Premier account, from problem escalation to proactive service delivery.
The BCAM鈥檚 primary responsibilities include:
Ensure Customer Success:
o Help ensure the Customer鈥檚 success in meeting key business metrics
o Act as the Customer鈥檚 advocate and develop a trusted advisor relationship with Customer鈥檚 sponsors
o Act as the voice of the Customer on product enhancem...
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