Personal Information
Organization / Workplace
Colorado Springs, Colorado Area United States
Occupation
Customer-focused Operations Director with over 15 years of experience in transforming service organizations
Industry
Technology / Software / Internet
About
Transformation: everyone is using that word these days. To me transformation is about focusing on customer experience while delivering business value. So many factors go into designing and operationalizing a transformational shift in the way you interact with customers. This is what I love to do and I have experience in large initiatives that were successful doing so.
Key strengths include:
- Implementing change management systems to ensure optimum end-to-end business results that align with business strategy and derive optimum ROI from Cap-Ex budgets.
- Leading systems and process improvement from a solid base of business strategy/objectives utilizing business intelligence to ide...
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