Accomplished and multi-skilled IT Management expert with proven experience in successfully planning, managing and delivering IT projects for a variety of client service focused companies.
Key Areas of Expertise
-Developing and implementing IT service management operational processes and governance;
-Project management of IT transformations (including policy and process improvement), withthe aim of increasing service efficiency and reducing costs;
-Acquiring cross-departmental buy-in and managing transition across the organisation;
-Leading, coaching and training IT personnel as well as training and coaching end users withvarying levels of technical competency.