Accomplished and multi-skilled IT Management expert with proven experience in successfully planning, managing and delivering IT projects for a variety of client service focused companies.
Key Areas of Expertise
-Developing and implementing IT service management operational processes and governance;
-Project management of IT transformations (including policy and process improvement), withthe aim of increasing service efficiency and reducing costs;
-Acquiring cross-departmental 鈥渂uy-in鈥� and managing transition across the organisation;
-Leading, coaching and training IT personnel as well as training and coaching end users withvarying levels of technical competency.
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