Over the last 20+ years I've worked on the forefront and behind the scenes in Retail, eCommerce and Call Centers, helping to drive the art of Customer Satisfaction and Loyalty. I truly believe in the art of communication and what it means in business and personal relationships.
I'm an analyst and out-of-the-box thinker, who revels in creativity and expression, while also deriving value and opportunity. In my years at ICE, I helped to transform a call center into a world class cost-effective and value adding contact center, creating a circle of continued excellence and customer satisfaction. With A2R I've worked in configuring, integrating and implementing Workforce Management and Point...
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