E-Commerce & Social Media Manager with experience as Team Manager in multinational Customer Service environment (executive escalations, social media, phone, email, chat & risk operations). German native, 8.5 years eBay Inc. veteran, relocated from Europe to the U.S. in 2012 (Green Card holder). Resourceful and creative consultant with M.Sc. degree in Electronic Commerce and B.A. in Cultural Studies. Proactive, diplomatic and focused. Tactical and strategic thinker. Open minded problem solver. Certified Six-Sigma Black Belt and Hootsuite Professional. Career goal: Growing further into challenging leadership positions in E-Commerce, Social Media, Marketing and/or Online Business Consulting....