Customer journey expert with experience in the financial services industry and within IT. I鈥檝e a passion for improving and optimizing client services and products, that have direct customer impact. I prefer to use customer feedback as input, as it鈥檚 both challenging and tangible. I like to solve complex problems with colleagues from various disciplines in the organization. Preferably using creativity and thorough analysis.
Specialties: marketing, product management, process improvement, problem solving, business analysis, team management, operational management, project management, stakeholder management.
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