Personal Information
Organization / Workplace
Orlando, Florida Area United States
Occupation
Contact Center Professional
Industry
Hospitality / Leisure
About
Over 10 years of in-depth experience as a sales leader in a high call volume inbound contact sales center in the Travel and Hospitality industry. Highly skilled, results driven professional with exceptional knowledge in sales, coaching, training, mentoring, employe retention, employee engagement, customer experience, real time operations including workforce management, real time adherence and forecasting. Self-motivated, analytical professional with strong decision and critical thinking skills who is able to prioritize, delegate tasks, make sound decisions quickly while maintaining a focus on the bottom line. Adept at budgeting and forecasting with a proven track record of success.
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