鈥� Develop Service Management strategies, identifying staff, tools and specialized support requirements as necessary to ensure that operational and support processes are working as expected to support the company.
鈥� Develop opportunities for cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery.
鈥� Identify training requirements of the organization, external customer service providers, and internal stakeholders to improve utilization of Service Management processes and applications.
鈥� Maintain the IT Service Management framework encompassing Incident, Request, Change, Configuration, Request, Problem, and Knowl...
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