Data migrations: this when existing customer are moved to
new packages or new product offered through tariff upgrades, tariff downgrades or when a customer wish to continue with the contract at the end of contract term .
- Quality control/assurance, Manual Testing.
- Data discrepancies: daily managing changes done by Credit and Risk, Retentions, Sales, -Customer Acquisitions, Marketing and Customer Care departments ensuring all system are in
sync with each other, what the customer requested reflects on their profile and what has been activated on the customer’s profile exist on the billing system
- Error monitoring and management: ensuring that there is no high V...