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San Francisco Bay Area United States

Customer Experience | Customer Success | Voice of Customer Artisan

Apparel / Fashion

Customer Experience Consultant, with 15 years of experience in Business Process Design, Customer Success Management, Customer Experience Design, Voice of the Customer, and Customer Retention/Loyalty practices. Many people can build out the nuts & bolts of a Customer Success organization. What sets me apart is my fervent focus on creating customer value. I'm highly collaborative, with deep expertise in scaling departmental processes, and I take a design thinking, human based approach to customer experience. I have skills and a breadth of expertise in the Customer Experience & Success industry, and I love to collaborate with experts across other disciplines to develop customized, innovativ...