Customer Experience Consultant, with 15 years of experience in Business Process Design, Customer Success Management, Customer Experience Design, Voice of the Customer, and Customer Retention/Loyalty practices.
Many people can build out the nuts & bolts of a Customer Success organization. What sets me apart is my fervent focus on creating customer value. I'm highly collaborative, with deep expertise in scaling departmental processes, and I take a design thinking, human based approach to customer experience. I have skills and a breadth of expertise in the Customer Experience & Success industry, and I love to collaborate with experts across other disciplines to develop customized, innovativ...
We鈥檝e updated our privacy policy so that we are compliant with changing global privacy regulations and to provide you with insight into the limited ways in which we use your data.
You can read the details below. By accepting, you agree to the updated privacy policy.
