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Japan Japan

Director of Site Operations, Tokyo Japan

Human Resources / Recruitment

Optimizing call center operations and total quality performance through proven expertise in effective process implementation, hands-on leadership, and profit-driven budget management. Executive Summary A highly experienced international Operations Director who delivers repeated success in structuring high-performing call center management and staff, streamlining processes, identifying deficiencies, and developing innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings. Delivering more than 12 years of measurable accomplishments contributing to profitable call centers with well-trained and motivated support team...