Personal Information
Organization / Workplace
Sydney, Australia Australia
Occupation
Customer Experience Insights Manager
Industry
Telecom / Mobile
About
Started at Optus this year as Manager of Customer Experience Insights and Analytics, managing resources across Sydney, Melbourne, Adelaide, Philippines and India. My focus in this role is Customer Experience Analytics, which promotes the "voice of the customer" within Optus and provides key information and insights for data-driven business and operational decisions .
Previously I worked in IT for Pinpoint in the areas Data Processing, Solution Architecture and Data Analytics. The most recent 5 - 7 years at Pinpoint as Head of Data Analytics and lead Applications/Solution Architect I've worked on enterprise-scale systems, within the financial services industry. In both positions I've le...
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