Xerox hired me to help install and maintain the "Office of the Future" in the Los Angeles area. Soon, I was training others to do the same and submitted feedback about the poorly designed learning materials provided to the learners. The Curriculum Manager responded, "If you're so sharp, why don't you interview for this opening I have for a documentation and training analyst?" I did, he hired me. The rest, as they say, is a career. From Instructional Designer to Learning Solutions Consultant to Documentation Manager to Learning Solutions Manager to Learning Business Partner, the M.O. is the same: advocate for the end-user, design to "get it done", strive for innovation, and exceed stakehol...