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Melbourne, Australia, Victoria Australia

Human Resources / Recruitment

I work in the aged care industry. I lead a national membership association that supports people who work in aged care. For 20 years I have worked in people development around the world and in a variety of industries including sales, not for profit, the army and now aged care. I am the author of the book ‘Care Factor – why building teams in aged care is the number 1 priority’. No matter where you look, the aged care industry is facing some serious challenges. Three of the biggest being: 1) How do we attract and retain 100,000 new workers in the next five years when the industry average turnover is 25% per annum? 2) How do we engage the staff to provide the level of customer service that...