Personal Information
Organization / Workplace
Little Rock, Arkansas Area United States
Occupation
Customer Experience & Operations Management │Telecom │Senior Program/Project Manager│BPO Management │Call Center Manager
Industry
Telecom / Mobile
About
An experienced and results oriented Sr. Project/Program Manager/Call Center Director with over 15 years of progressive experience in cross-functional enterprise project, program and call center management. Proven subject matter expert in the areas of CRM/SFA, customer care center practices/processes, new site implementation and process re-engineering, and workforce management. Experienced in team training, business development, P&L management, cross-company strategic technologic implementation, corporate benchmarking and marketing. A professional liaison between corporate/local and regional leadership that supports revenue growth and profitability – comparing metrics analysis to standa...
Contact Details