Highly motivated ITIL certified Service Level Manager. Strong communication skills - listening, write, presentation, facilitation critical thinking and innovative skills. Comfortable in interacting at all levels of the organization strategic and operational. Good in negotiation, problem solving and conflict resolution. Strong technical understanding with ability to translate into business concepts. Diverse background includes ICT Service Management, Business Relationship Management, Service Desk, Change Management, Technical Support and Supplier Management. Committed to quality and excellence.
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