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Natick, Massachusetts United States

Sr Desktop Specialist

Finance / Banking / Insurance

• Innovative and articulate Technical Support Professional with over 14 years of work history working in help desk, IT support and networking environment. • Strong knowledge of support desk software and ticket tracking systems. • Excellent communicator (written and oral), capable of explaining complex technical issues quickly and easily, ensuring timely resolution of problems. • Install, configure and maintain software applications, operating systems, administration and network monitoring. • Diagnose and repair internet service. LAN networks, wireless and email failures. • Manage migrations of major business applications. • Oversee backup and recovery of critical data. • ...