*Identify opportunities that can improve efficiency of business processes.
*Investigate and resolve application functionality related issues and provide first level support and troubleshooting.
*Write technical procedures and documentation for the applications including operations, user guide, etc.
*Create workaround procedures when standard procedures have failed and ensure issues are resolved.
*Take initiative to achieve value-added results, within scope of responsibility.
*Develop methods and techniques to improve the process of providing excellent support to customers.
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