Experienced, motivated and results-oriented IT Professional with 8 years of proven achievements in information technology and systems management in-volving infrastructure management, Service Desk, process analysis, and project management. Adept at providing IT services and solutions as well as developing new processes through ongoing maintenance, defect resolution and enhancement solutions. Recognized for keen attention to detail, adherence to standards and expert technical background. Accurately combine excellent technical and analytical qualifications with outstanding customer service skills