Senior Technical Support Analyst at Epicor Software
Industry
Technology / Software / Internet
About
Experienced AS400 Engineer with a demonstrated history of working in the information technology and services industry. Skilled in IBM AS/400, AS400 Administration, Software Installation, and IBM iSeries. Strong information technology professional with a Bachelor of Technology (B.Tech.) focused in IT infrastructure in AS400/iSeries/Power System Domain.
Proficient in handling the life cycle of an incident , finding the RCA of a problem and handling changes with appropriate CAB/ECAB from raising to successful implementation of the changes in an IT infrastructure as per ITIL guidelines .
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