Assistant Manager Operations CFL ( NPS - Net Promoter System ) CX, QMS, Customer Loyalty guaging Specialist
Industry
Technology / Software / Internet
About
Professional Experience & Awards
1) Workforce Management Specialist of the Year October 2010
2) Best Team Leader of the Year 2012
3) Currently working in capacity of Management Associate
Responsibilities:
Managed the daily workloads for distribution to call center agents in alignment with strategic goals and daily quota.
Worked closely with all department heads in developing staffing strategies.
Assisted Workforce Management Group in analyzing report data and did follow-ups with Workforce Manager on any pending related issues regarding employee behavior and absenteeism.
Assisted with staff training regarding procedures and policies.
Extensive call center management experience for...
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