A highly-experienced Transformation / Senior Service Delivery Manager with a successful background in both B2B & B2C. An IT professional who has proven strengths in mobile telecommunications, software, & corporate market sectors. Commercially - aware & business - driven, with a broad range of IT experience having worked for leading organisations.
Strengths include.
Responsibility for developing strong relationships within all business areas including third party partners. Owning, managing and reporting, Managed Contracts & Service Level Agreements across the service chain.
Certified in ITIL, Prince 2, Six Sigma, KT (Kepner Tregoe), Agile and Scrum methodologies.
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