15 yrs of experienced in Customer Service Management including MNC Telecom , IT, Financial and Device industry
I have been with the Telecom industry for 10 years, IT industry for 3 years, Device industry 2 years and have gained broad experience in telecom customer service, IT Service Management and IT Service Support. Grameenphone & GrameenphoneIT (under Telenor Group, Norway) is a largest telecom & IT industry in Bangladesh respectively. I have comprehensive knowledge and a very good understanding of ITILV3 (Information Technology Infrastructure Library) best practices for IT Service Management and telecom customer service process. Managed very big time with 500+ team members. I have w...
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