1. Supporting includes network printer’s installation, share local printers between users, Scanners Setup, faxes, outlook failures, mail problems, Internet failures.
2. Support users through remote assistance invitations, RDP or traveling to the site in case of emergency or big failures.
3. Support Technical Failures for servers and put recovery solutions.
4. join new users to domain and apply 15 security policy rules (Saint-Gobain open Licensed windows installation ,MacAfee antivirus ,ISS(firewall),VPN connection setup for home work users, Zip mail for outlook attachments,.Net,………etc )
5. Put windows licenses & Calls needed to users to access applications over Terminal services ...