Murat_December_2014
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Murat Demirbas is seeking an IT position with over 8 years of experience in roles such as IT Service Desk Delivery and PC Support Technician. He has an MS in Information Systems Technology and multiple IT certifications. His skills include cloud computing, networking, website development, application development, and IT security. He aims to obtain additional CCNA, ITIL, and Security+ certifications by March 2015.
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Murat_December_2014
- 1. MURAT DEMIRBAS 4211 Ridge Top Road, Apartment 3522 (703) 371 - 6008 Fairfax, VA 22030 mdemirbas@gwu.edu - US Citizen PROFILE Master's degree in IT management with multiple certifications and eight years of job experience. Skilled in identifying and improving work processes with effective solutions. Knowledged in core information technology skills, IT architecture, and ability to translate business into easy to understand IT vision and strategy. HIGHLIGHTS • Cloud computing and virtualization • Network enginering and administration • Website development and management • Application development • IT Security and asset management • IT Service Delivery WORK HISTORY JUN 2013 - Present American Institutes for Research Washington, DC IT Service Desk Delivery Hired to become part of a new service delivery team to provide professional services to fast growing organization. Weekly tasks included preparing new hire equipments, account management for security permission with active directory, unassigned tickets management with Foot Prints, VoIP services with Cisco CUCM help desk support and computer repairing, deskside support, mobile phone services, and network troubleshooting. In addition to the weekly tasks, performed personal projects to improve areas of business where efficiency and performance can be increased or cost of a service can be decreased. Key Contributions: • Developed a website which unified all IT service links into a single homepage to increase productivity. Additional services were added to this website to improve customer services by converting all paper based applications into online forms, creating an IT KIOSK for self services, and developed back-end databases for survering IT quality measurements.Website was developed with HTML5, CSS3, jQuery, Java Script, PHP, MySQL, and AJAX. • Met the expected quantity and quality of work, set by IT management, by completing 15 tickets or more per day with 95% customer satisfaction rate annually. • Created an IT training program which quickly prepared new team members for work, in addition to proving one on one training. Assisted team members as leader when needed. • Managed AIR's newcall center project by configuring over 50 agent workstation, designing the LAN, installing router, switches, UPS units, and configuring physical setup of the office while maintaining own work load. Project was completed within time frame. • Managed AIR's Ohio office move project by moving all equipment including network devices including router, switches, and the server rack to new location. Installed WAP, patched network cables, installed printers, configured computers, and installed VoIP phones. Performed quality of services and completed project by meeting all requirements on time. NOV 2007 – MAY 2013 Prince William County Service Authority Woodbridge, VA PC Support Technician Manage organizations all compute needs. After proving great skills in computers management, customer support, and IT assets management became an important key player in the IT department. Made key decisions in analyzing new applications before enrolling into system. Contributed in providing excellent customer support as the face of the IT team participating in events, meetings, and interviews.
- 2. Key Contributions: • Managed all computer operations and decision making regarding tasks such as equipment assignment to employees, repairing of equipment, and adding computers to surplus. Saved organization money by utilizing old equipment hardware parts. • Migrated asset inventory from Excel spreadsheet to Access relational database in the third normal form. New database saved money and time by better managing assets, understanding the current computer infrastructure, making predictions of where improvements needed, as well as better managing software licenses. • Reported to Director of IT and Network Manager on annual inventory needs, assisted with making decision regarding high quantity purchases with the reports created by the inventory database. Performed inventory checks quarterly. • Analyzed and managed new software compatibility such as enrolling Windows 7 from Windows XP, and based lined computer images. In addition, played an important role in participating in implementing new critical software such as security by hard drive encryption, network access control (NAC), and NetMotion VPN software. VOLUNTEERING JUL 2009 - JUN 2013 Cafe 8 Washington, DC Systems Administrator Volunteered to assist Cafe 8 owners with all IT related areas including overseeing network and computer services while maintaining the critical functionality of Point of Sale system. • Design LAN and guest WiFi services. Created baseline computer image and setup POS system. Trained managers and employees on how to use the system. • Provided 24/7/365 support for computer and network problems. Remote services were performed with Team Viewer. • Saved owners over $15 thousands dollars on installation and maintenance of IT services. • Created a disaster recovery plan in addition to automating security. Back-up's and computer images were stored on cloud storage spaces while computer security was provided with Trend Micro performed automatically. EDUCATION 2014 The George Washington University Washington, DC Master of Science (M.S.), Information Systems Technology 2012 George Mason University Fairfax, VA Bachelor of Science (B.S.), Information Technology CERTIFICATIONS CIO Certification in Federal Executive Competencies Issuer: George Washington University, 2014 VMware Certified Associate Cloud (VCA-C) Issuer: Pearson, 2013 HP Certified Technician Issuer: Hewlett-Packard, 2013
- 3. Microsoft Certified Professional (MCP) Microsoft Certified Desktop Support Technician (MCDST) Network Administration I & II Network Engineering Issuer: Marshall Academy, 2004 - 2006 IT SKILLS SUMMARY Operating Systems: Windows 7, XP, MAC OS X, iOS8, Android Vendor's worked with: HP, Dell, Apple, Cisco, Verizon, AT&T, BMC, Amazon Office Applications: BMC FootPrints, Microsoft Office (Outlook, Excel, Word, Power Point), Microsoft Visio, Microsoft Project, Adobe Professional, Adobe Creative Cloud, Dreamweaver, Photoshop, Google Docs, Sharepoint, Internet Explorer, Chrome, FireFox Cloud Computing : Amazon AWS, Amazon EC2, Google App Engine, Google Business Applications, VMWare, Oracle VM VirtualBox Networking: Configuring LAN, WAPs, routers, and swtiches.Managing Windows network enviroment with Windows Server 2008. Proficiency in OSI Model, knowledged in active directory, imaging computers , security responces, managing malware/virus removal. Developper: HTML5, CSS3, jQuery, Java Script, PHP, MySQL, AJAX, XML CURRENT GOALS Obtain CCNA, ITIL, and Securiy+ certifications by March 2015 or earlier.