Works directly with customers, vendors, and Strategic Partners to identify, troubleshoot, resolve data networking related issues and/or design network solutions. Monitor LAN/WAN connectivity to ensure that all users have the required LAN/WAN connections. Troubleshoot and resolve LAN/WAN connectivity issues as they arise in and Ethernet and Token Ring environment. Troubleshoot hardware problems. Provide timely and accurate progress status on all ongoing support issues, with an emphasis on problems, issues, and concerns. Monitor telecommunications performance and make configuration changes to hubs, routers, switches, etc., as necessary to ensure that maximum network performance is maintain...