Personal Information
Organization / Workplace
Israel Israel
Occupation
Senior L3 Support Engineer
Industry
Technology / Software / Internet
About
Provided enterprise system development level pre and post sales support for IBM ProtecTIER® De-duplication VTL solutions.
• Resolved complex technical issues according to predefined SLA’s in a timely and qualified manner via ticket systems. It includes deep troubleshooting and analyzing of complex customer cases, dealing with Red Hat Linux cluster based environments, comprised of backup applications(Symantec Netback, Tivoli Storage manager), SAN switches and storage systems(XIV, DS4K, V7K, HDS, etc.).
• Provided solution consulting regarding capacity/ performance, created and delivered training sessions and product demonstrations, supported proof of concept projects, installa...
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