Proficient in Quality Assurance & Customer Svc; ITIL Certified & LSS Yellow Belt Trained
Industry
NGO / Public Service
About
I have been working since 1997, with over 12 years of experience in a Call Centre/Service Desk environment and almost 10 years in Quality Assurance. I have helped organizations like, HP, NCS & TeleTech in elevating their quality standards; ensuring quality service at every customer interaction. I am customer service and result-oriented, self-disciplined, highly organized and meticulous, preferring order over chaos. I am the kind of person who gets the job done.
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