飪� Handling the team of IMSG Er. In thePunjab and J & K Circle.
飪� Assign the call to Er. According to nature of the calls.
飪� Monitor progress of additional tasks and activities assigned to help engineers on technical solution required & updation to client on time.Preparation of Site Specific Reports if any.
飪� Follow proper Escalation Management and escalate in timely manner.
飪� Ensure SLA is met & document for action taken for each workaround and RCA for all Major incidents and Problem Mgt. tickets are recorded .
飪� Ensure additional takss and activities assigned are completed as per timeline and updation to client on time.Preparation of Site Specific Reports if any.
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