System Analyst - Technical and Functional expert in Qantas Loyalty Application
Industry
Technology / Software / Internet
About
Qantas Airways Limited has outsourced the prime technical applications like - Engineering, Loyalty and Freight to TCS. As a member of the Profile Onshore Team my responsibilities and contributions include:
1. Analysis of high priority issues and their quick resolution
2. Maintaining SLMs and ensuring customer satisfaction
3. Analysis of new enhancements and estimations of time & cost involved
4. Active participation in weekly work discussion meetings and coordination to ensure no gaps
5. End to end implementation of new development work and Post implementation support
6. Being proactive in approach to owning the calls, effectively communicating with the customer
on the progress / r...
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