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Warrington, United Kingdom United Kingdom

Business Transformation Specialist at Custerian. Chair Of CCA Industry Council

NGO / Public Service

Custerian Is Formed. Having worked for one of the UK’s largest privately owned companies for 6 years, it was time to move on. I began talking to a number of Ftse top 200 companies about joining the board to create and implement a Customer Experience strategy. In doing so a thought solidified in my mind: “Everyone is talking about Customer Experience Transformation, but they are doing it as an add on to, not as part of, business as usual” Experience – Been There. Seen It. Done It. I have completed 3 Business Transformations (Scale: Between £40m & £110m of cost and up to 9,000 colleagues). Often doing in months, what others were looking at taking 2-3 years to achieve. Each me