Custerian Is Formed.
Having worked for one of the UK鈥檚 largest privately owned companies for 6 years, it was time to move on. I began talking to a number of Ftse top 200 companies about joining the board to create and implement a Customer Experience strategy.
In doing so a thought solidified in my mind:
鈥淓veryone is talking about Customer Experience Transformation, but they are doing it as an add on to, not as part of, business as usual鈥�
Experience 鈥� Been There. Seen It. Done It.
I have completed 3 Business Transformations (Scale: Between 拢40m & 拢110m of cost and up to 9,000 colleagues). Often doing in months, what others were looking at taking 2-3 years to achieve.
Each me
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