• Worked as a developer and Production support Lead.
• Currently working as an onsite Production Support Lead managing multiple backend processing projects.
• Main Expertise is in back end processing Java, SQL, Tibco and Unix.
• As part of Production support, involved in leading problem analysis, data validation analysis and data Quality checks.
• Good knowledge of ITIL framework – Change Management, Incident Management, Problem Management, Configuration Management.
• Strong Communication skills - Involved in coordinating incident calls, problem analysis, planning, scheduling, requirement gathering, gap analysis, risk analysis, effort estimation etc.