Digital Transformation, Customer Experience, Customer Relationship Management and Business Process Reengineering
Industry
Finance / Banking / Insurance
About
A passionate and result-oriented professional with 17 years of experience in different business area. Strong competencies on management, customer relationship management, digital marketing, digital transformation, business development and sales, product and service innovation, leading and managing project team in delivering solutions to customers.
Specialties:
- Digital Transformation, Lean Transformation, Operational Excellence, Customer experience, Customer Relationship Management and Digital marketing.
- Continuous Service/Process Improvement, Business process reengineering, process analysis, design and modeling.
- Business plan and development, competitive and market analysis.
- Ne...
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