Personal Information
Organization / Workplace
Kuala Lumpur, Malaysia Malaysia
Occupation
Service Desk Analyst-SingTel Fibre Helpdesk at Scicom Msc Bhd
Industry
Human Resources / Recruitment
About
- Diagnose and resolve a wide range of technical issues over the phone.
- First line investigation and diagnosis for technical issues not limited to internet connectivity (ADSL and Fiber Optics), email clients, mobile devices, Mobile Broadband, IPTV and VOIP.
- Detect events pertaining to internet (ADSL and fiber), VOIP (MIO Voice) and IPTV (MIO TV), make sense of the events and determine the appropriate control action.
- Manage incidents, requests, standard changes from customers: log all incidents, requests and standard changes, provide solutions where I can and make necessary escalations to senior managers and/or team leaders using a CRM.
- Log incidents into the CRM in a categorical ...
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