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São Paulo Area, Brazil Brazil

Infrastructure and Operation Manager

Technology / Software / Internet

Operational and financial management of Full Outsourcing contract reporting directly to the Executive Board including Support Director and Sales VP: - Contract Service supported: • Service Desk with an average of 74,000 calls/month; • Field Service with 7,500 calls/month and serving more than 580 locations; • Management, Monitoring, and Support Critical Environments (L1, L2 and L3) through the Shared Services Administration • Monitoring: Applications, Hardware and Networking, • Storage e Backup - 18TB of data, • SharePoint Administration: • Authentication environment almost 84,000 active users, incluiding third party service, • Exchange Se...