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Sydney Area, Australia Australia

Manager, Customer and Market Insights

Human Resources / Recruitment

Our team manages all aspects of our customer insight programme, from initial business and market trends to customer engagement mapping and measurement. We take the insights and engage the organisation in developing action plans and continuous improvement programmes. We measure our success in the rhythm and continuity of feedback, net promoter scores and the success of the action programmes in engaging customers and improving their experience. We also manage significant analyst engagements and ongoing communications with the business regarding business trends and strategy. This helps to improve the product development and positioning, go to market messages and sales strategy. We also enga...