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Greece Greece

Call Center Manager at Forthnet

Telecom / Mobile

Managing human and technical resources of the customer channels, tending always to resolve customer requirements in the first contact, increasing customer satisfaction and achieving operational efficiency. Being the voice of the customer in the company, so that customer suggestions are taken into consideration and achieve its expectations. Detecting problems in different platforms and climb quickly to the area that generates these problems to be solved in agile and timely manner Optimizing operational cost service channels, creating and implementing procedures to help us optimize response time and minimizing waiting time. Timely respond to customer complaints, analyze them for the solutio...