• Developed outstanding leadership and management skills, compiled excellent knowledge of all phases of system and processes, provided vision for integrated future forms of customer satisfaction
• Results-oriented professional with over 10 year’s proven success within Call Centre/Customer Service industry
• Proven track record of increasing revenue, streamlined workflows, evolving effective operational procedures and created team work environment to boost productivity while enhancing customer satisfaction
• Team builder, motivator and producer with keen eye for operational deficiency and ability to respond with creative and effective solutions
• Vast experience in launchin...