Personal Information
Organization / Workplace
Bengaluru Area, India India
Occupation
Project/IT Service Manager
Industry
Apparel / Fashion
About
o As project manager worked collaboratively with client Project managers to migrate the multiple legacy ticketing tools to one BMC suite Globally
o Successfully Initiated and completed multiple projects as part of Service Excellence program like (Reduction of Incident volumes, Increase in L1 resolution rate, improving the backup success rate from 95% to 99.5%,.etc)
o As part of NGDC project ensured that the project time lines are met and ensured that the Servers are provisioned and migrations initiated as per the timelines and ORT is performed on all Data Centre Migrations prior considering for Run-support from Delivery aspect
o As project manager represented and successfully implemente...
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