Personal Information
Organization / Workplace
Cincinnati Area United States
Occupation
Remote Technical Support
Industry
Technology / Software / Internet
About
In my current role at Staples I work extensively with Windows 7 and Windows 8/8.1 diagnosing all issues regarding OS operation from windows updates failure, network connectivity issues, OS system file corruption, blue screen error causes, and solutions for fixing various issues that may arise on our customers PC's. Daily routine is servicing 24-30 PC's performing virus removals, hardware/OS diagnostics, data transfers, and new PC setups.
Provide Technical support to our associates using many different communication vehicles; phone, email, chat, and help desk tickets. Able to leverage all tools to provide the correct solution. Deliver options to our stores for the purpose of resolving cu...
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