Skilled multi-disciplinary management consultant with over 20 years of operational, managerial, and consulting experience. Has a reputation of implementing prize-winning, value-adding projects. Extensive experience and skill in setting out operational designs and layouts for problematic services, turning them into instant centres of service excellence and customer satisfaction. Knowledge and experience covers, among others, Human Resources, Supply Chain Management (Procurement), Property Management, Asset Management, Risk Management, Vehicle and Driver Licensing operations, Service Delivery Optimisation, Customer Service, Revenue Optimisation, Business Processes Re-engineering, Change M...