I build & develop sales & customer experience programmes for a variety of business environments & purposes.
Areas of Expertise:
-Contact Centre - Customer Experience, Account Management, Support.
-Sales & Service: Tactical Management & Strategic Leadership
-Sales - Inside & Outside programmes
-SEM / PPC lead management & utilisation
-Business Process Outsourcing
-Recruiting, Training, Development, Retention
-Change Management
-CRM, work tools, business process improvement.
-Management Development & Succession Planning
-Building teams & cultures for long-term success
-Business planning & sales model builds
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