The National Association of Healthcare Access Management (NAHAM) is the leading resource for Patient Access professionals. The Industry Standards Committee's role is to develop tools, key performance indicators, benchmarks and best practice standards for the Patient Access community. In January 2015 the NAHAM launched the industry's first set of KPI's for Patient Access called the AccessKeys. 22 Key Performance Indicators developed to track and monitor success in registration and pre-registration. The ISC also developed NAHAM's Pre-Registration Tasks and Tiers - a roadmap for developing in-depth effective pre-service processes. The ISC also developed a Time and FTE Calculator, availab...
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