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São Bernardo do Campo, Brazil Brazil

Graphic Design and Illustrator

Technology / Software / Internet

• More than 5 years of experience in IT services and processes. Ensure the IT Service Delivery within IT infrastructure meets agreed KPIs. • IT industry best practices using ITIL v3© framework: Service and Support Strategy, Incident, Change, Problem, Release, Configuration and Financial Managements. Producing IT reports, including board-level KPIs. • Facilitator between IT groups and the customer’s needs in the following areas across: Servers, Operating Systems, LAN, WAN, Applications, Enterprise Management Solutions and Printers. • Excellent communication with a friendly and professional approach.